We offer a range of Consulting Services to help drive Sales and Service effectiveness, and to support the efforts of your HR Learning & Development organization. Our service offerings include:

• Sales/Service Effectiveness Audit – an analysis of the key drivers of Sales/Service effectiveness, an Executive Report and Presentation on the barriers to customer acquisition and retention, and Inertia’s recommendations for overcoming those barriers
  
  
• Sales/Service Process Mapping – a consolidation of existing multiple processes and definition of the future state as dictated by your business strategy, to provide a road-map for revenue growth
  
  
• Learning & Development Needs Analysis – a combination of survey techniques and structured interviews to identify the L&D needs of the organization, and the competencies required to implement your future business strategy
  
  
• Curriculum Design/Development/Delivery – a service to help create blended learning curricula using a mix of customized and best-in-class learning solutions, delivered worldwide in local language through our global Facilitator network
  
  
• Evaluation Service – a two-step, proprietary, research-based methodology enabling HR L&D practitioners to make rapid and practical assessments of the impact of training on key business goals and outcomes

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