Implementing any kind of change in your Sales or Service organizations requires more than just training your people (research shows that 87% of what is learned in the class-room is lost within 30 days). Ensuring that the required change becomes truly institutionalized and not just “flavor of the month” requires commitment and energy from both Executives and Line Managers. Executives need to be perceived by the whole organization to fully support the initiative, not only in their written/verbal communications but also in their actions. Line Managers must be prepared to reinforce the message, set the performance standards for the team, coach their people, and help sustain the change over time.

Inertia Consulting Group has a structured, practical approach to implementing our solutions. At each step we will work with your Executive and Management Teams to make sure that the right foundations are laid before any training, that during the training they become a valuable resource for participants, and that after the training they reinforce, coach, and manage the implementation within their teams, including measuring the business impact.

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